Horizontal Digital: profile
Horizontal Digital is a Minneapolis consultancy focused on customer data and digital experiences, with a Salesforce practice. Facts come from its own website and public sources, with what to check before choosing.
Horizontal Digital
Horizontal Digital is shortlisted in 6 categories. Pick a category to see how it fits that service. Company facts and the sections below apply to the whole company.
Contact-center & telephony integration
Published customer-experience / AI practice.
Before you choose: Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Published collateral supports relevance, not an independently verified quality/outcome ranking.
Source: Published relevant offering → · See the Contact-center & telephony integration shortlist →Customer lifecycle & journey orchestration
Published customer-experience / AI practice.
Before you choose: Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Published collateral supports relevance, not an independently verified quality/outcome ranking.
Source: Published relevant offering → · See the Customer lifecycle & journey orchestration shortlist →Contact-center operations & agent productivity
Published customer-experience / AI practice.
Before you choose: Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Published collateral supports relevance, not an independently verified quality/outcome ranking.
Source: Published relevant offering → · See the Contact-center operations & agent productivity shortlist →Loyalty, personalization & customer engagement
Published customer-experience / AI practice.
Before you choose: Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Published collateral supports relevance, not an independently verified quality/outcome ranking.
Source: Published relevant offering → · See the Loyalty, personalization & customer engagement shortlist →Marketing Cloud Engagement implementation
Published customer-experience / AI practice.
Before you choose: Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Published collateral supports relevance, not an independently verified quality/outcome ranking.
Source: Published relevant offering → · See the Marketing Cloud Engagement implementation shortlist →Agentforce & generative AI engineering
Published customer-experience / AI practice.
Before you choose: Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Published collateral supports relevance, not an independently verified quality/outcome ranking.
Source: Published relevant offering → · See the Agentforce & generative AI engineering shortlist →
Services
What stands out
- Published customer-experience / AI practice.
Research before choosing
- Verify current contracting entity, delivery location, named team and comparable references.
- Request a comparable client reference and confirm the delivery team