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ServiceNow integration: 8 Salesforce partners to consider

Eight Salesforce partners for ServiceNow integration: Jade Global, NTT DATA / Apisero, Ateko Salesforce practice (formerly CloudKettle), Accenture, IBM…

Case, incident, account and fulfillment handoffs across service platforms.

AgencyHQEvidence
Jade GlobalSan Jose, California, USANamed case
NTT DATA / ApiseroApisero was based in Chandler, Arizona; NTT DATA is headquartered in TokyoRelevant enterprise practice; exact use-case reference pending
Ateko Salesforce practice (formerly CloudKettle)Montréal, Québec, CanadaBroader practice fit; exact evidence pending
AccentureDublin, Ireland (third-party sources)Broader practice fit; exact evidence pending
IBM ConsultingArmonk, New York, USA (IBM)Broader practice fit; exact evidence pending
CapgeminiParis, FranceBroader practice fit; exact evidence pending
CyntexaJaipur, India (operational base per listings); San Francisco address listedRelevant integration service; exact connector reference pending
XTIVIAColorado Springs, Colorado, USA; offices in other states and HyderabadRelevant integration/support offering; exact connector reference pending
Shortlisted

Jade Global

RMS ServiceNow–Salesforce case-data integration.

HQSan Jose, California, USA
Founded2003
TeamAbout 1,100 to 2,000 (directories)
Named clientsNot stated on the pages we checked
Partners & badgesOffices in 13 locations across North America, the UK and Asia; partners with Salesforce, Snowflake and Oracle (third-party profile)

Services

What stands out

  • RMS ServiceNow–Salesforce case-data integration.

Research before choosing

  • Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Published collateral supports relevance, not an independently verified quality/outcome ranking.
  • Verify current contracting entity, delivery location, named team and comparable references.
  • Request a comparable client reference and confirm the delivery team
Source: Named caseFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted

NTT DATA / Apisero

Published multi-cloud / integration offering.

Before you choose: Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Published collateral supports relevance, not an independently verified quality/outcome ranking.

HQApisero was based in Chandler, Arizona; NTT DATA is headquartered in Tokyo
FoundedApisero founded 2016
TeamAbout 2,100 added at the 2022 acquisition; about 4,000 consultants in the combined practice (2024 post)
Named clientsNot stated on the pages we checked
Partners & badgesNTT DATA acquired Apisero in 2022; the brand became NTT DATA Salesforce & MuleSoft Services in April 2024

Services

Best at

  • Salesforce and MuleSoft integration consulting
  • MuleSoft work with 1,500+ certified consultants at the acquisition (company-reported)

Also offers

  • Wider NTT DATA IT and business services
Source: Relevant enterprise practice; exact use-case reference pendingFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted

Ateko Salesforce practice (formerly CloudKettle)

Research candidate for servicenow integration: customer-data and enterprise platform advisory.

HQMontréal, Québec, Canada
Founded2015 (Latka, as CloudKettle)
TeamAbout 48 in 2024 (Latka estimate)
Named clientsNot stated on the pages we checked
Partners & badgesOperates as Ateko, part of Bell Canada

Services

What stands out

  • Research candidate for servicenow integration: customer-data and enterprise platform advisory.
  • Research candidate for snowflake & data warehouse integration: customer-data and enterprise platform advisory.

Research before choosing

  • Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Obtain specific product/workflow proof before treating this as a validated shortlist.
  • CloudKettle is now the Salesforce practice at Ateko; Bell ownership.
  • Request a comparable client reference and confirm the delivery team
Source: Broader practice fit; exact evidence pendingFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted

Accenture

Research candidate for servicenow integration: enterprise transformation and integration.

Before you choose: Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Obtain specific product/workflow proof before treating this as a validated shortlist.

HQDublin, Ireland (third-party sources)
Founded1989 (third-party sources)
TeamAbout 814,000 people; 200+ cities in 49 countries
Named clients9,000+ clients in 120+ countries (company-reported)
Partners & badges350+ ecosystem partners

Services

Systems integrationAI and dataCloudCybersecurityManaged servicesStrategy and technology transformation

Best at

  • Large-scale systems integration and enterprise transformation
  • Enterprise platform programmes across a 350+ partner ecosystem (third-party profiles name SAP, Salesforce, Microsoft, Google and Oracle)
  • AI and data, cloud and cybersecurity delivered at global scale

Also offers

  • Strategy and consulting
  • Managed services and operations
  • Customer service
  • Sustainability services
  • Technology transformation
Source: Broader practice fit; exact evidence pendingFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted

IBM Consulting

Research candidate for servicenow integration: enterprise consulting and engineering.

Before you choose: Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Obtain specific product/workflow proof before treating this as a validated shortlist.

HQArmonk, New York, USA (IBM)
FoundedNot stated for the practice
TeamNot stated for the practice
Named clientsNot stated on the pages we checked
Partners & badgesSAP work delivered through Client Innovation Centers using SAP Accelerate and IBM's Ascend for SAP S/4HANA method (job postings)

Services

S/4HANA implementation and enterprise transformation

Best at

  • SAP S/4HANA programmes using SAP Accelerate and IBM's Ascend for SAP S/4HANA method (job postings)
  • SAP delivery from IBM Consulting Client Innovation Centers

Also offers

  • Wider IBM technology and consulting services
  • Hybrid cloud and AI work from the IBM group
Source: Broader practice fit; exact evidence pendingFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted

Capgemini

Research candidate for servicenow integration: industry and enterprise platform delivery.

Before you choose: Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Obtain specific product/workflow proof before treating this as a validated shortlist.

HQParis, France
Founded1967
TeamAbout 423,400 people in about 50 countries (end of 2025, third-party)
Named clientsNot stated
Partners & badgesBrands include Capgemini Invent, Capgemini Engineering, Frog and Sogeti

Services

CloudData and AICybersecurityEnterprise managementIntelligent industryDigital sovereignty

Best at

  • Enterprise integration and API programmes
  • Microsoft Dynamics 365 and Power Platform CRM
  • Cloud, data and AI at scale

Also offers

  • Cybersecurity
  • Intelligent industry
  • Enterprise management
  • Group brands: Capgemini Invent, Capgemini Engineering, frog and Sogeti
Source: Broader practice fit; exact evidence pendingFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted

Cyntexa

Published API-led Salesforce integration offering.

HQJaipur, India (operational base per listings); San Francisco address listed
Founded2018
TeamAbout 200 to 500 (directories); 150+ certified experts (its site)
Named clientsNot stated on the pages we checked
Partners & badgesMost sources call it a Salesforce Crest (Gold) partner; registered Salesforce partner since 2019

Services

What stands out

  • Published API-led Salesforce integration offering.
  • Dedicated Salesforce Data Cloud offering.

Research before choosing

  • Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Published collateral supports relevance, not an independently verified quality/outcome ranking.
  • Verify current contracting entity, delivery location, named team and comparable references.
  • Request a comparable client reference and confirm the delivery team
Source: Relevant integration service; exact connector reference pendingFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted

XTIVIA

Published CRM integration / administration practice.

HQColorado Springs, Colorado, USA; offices in other states and Hyderabad
Founded1992
TeamAbout 200 to 500 (directories)
Named clientsNot stated on the pages we checked
Partners & badgesSalesforce Consulting Partner (self-described); also Microsoft CRM

Services

What stands out

  • Published CRM integration / administration practice.
  • Salesforce administration on-demand offering.

Research before choosing

  • Request a recent comparable production reference, proposed delivery team, regional coverage and measurable outcomes. Published collateral supports relevance, not an independently verified quality/outcome ranking.
  • Verify current contracting entity, delivery location, named team and comparable references.
  • Request a comparable client reference and confirm the delivery team
Source: Relevant integration/support offering; exact connector reference pendingFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
How this shortlist was made: partners were assessed on category-specific evidence, based on public sources, mainly provider sources. A service page establishes a capability claim, not independently verified delivery quality. Team quality and comparable client references still need checking before selection. Reviewed 23 October 2026. The order is not a ranking. See How We Choose.

How to choose

  • Ask for a reference with the same scope, and the same platform version where it applies.
  • Confirm who will deliver the work and where they are based.
  • Agree what is in scope: setup, integration, training and ongoing support.
  • Check the partner's current Salesforce partner profile and any Salesforce recognition, then read the evidence link on its card.

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