Retail & omnichannel commerce: 8 Dynamics 365 partners to consider
Eight Dynamics 365 partners for Retail & omnichannel commerce: Sunrise Technologies, Confiz, HSO, NaviPartner, AlfaPeople, Avanade, Columbus, ArcherPoint…
Store operations, POS, ecommerce, inventory visibility and omnichannel fulfillment.
| Agency | HQ | Evidence |
|---|---|---|
| Sunrise Technologies | Winston-Salem, North Carolina, USA; offices in Switzerland, the Netherlands and China | Category-specific service offering |
| Confiz | Bellevue, Washington, USA (directories) | Category-specific service offering |
| HSO | Amsterdam, Netherlands (most listings); one directory lists Veenendaal | Specific integration offering |
| NaviPartner | Copenhagen, Denmark (one source) | Category-specific service offering |
| AlfaPeople | Denmark (partner directory) | Broader product / delivery practice |
| Avanade | Seattle, Washington, USA | Broader product / delivery practice |
| Columbus | Copenhagen, Denmark (Dynamics practice); group HQ listed in Ballerup | Broader product / delivery practice |
| ArcherPoint by Cherry Bekaert | Lawrenceville, Georgia, USA (most supported); Cherry Bekaert is headquartered in Richmond, Virginia | Broader product / delivery practice |
Shortlisted
Sunrise Technologies
Retail offering connects HQ, POS and ecommerce.
HQWinston-Salem, North Carolina, USA; offices in Switzerland, the Netherlands and China
FoundedNot stated (about 23 to 30 years of Dynamics delivery per differing sources)
Team281 to 350+ (directories)
Named clientsNot stated on the pages we checked
Partners & badgesSunrise 365 Supply Chain and Retail solution on Microsoft AppSource
Services
What stands out
- Retail offering connects HQ, POS and ecommerce.
- Retail solution covers replenishment and inventory operations.
Research before choosing
- D365 Commerce versus BC/retail ISV architecture; POS rollout and payment/localization reference. Confirm recent comparable delivery and the proposed team.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Category-specific service offeringFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Confiz
Dedicated Dynamics retail ERP and CRM offering.
HQBellevue, Washington, USA (directories)
Founded2005
TeamAbout 700 (Datanyze estimate)
Named clientsService Sales Corporation (Dynamics 365 Finance and Operations rollout)
Partners & badgesOffices in North America, the Middle East, Pakistan and Estonia
Services
What stands out
- Dedicated Dynamics retail ERP and CRM offering.
Research before choosing
- D365 Commerce versus BC/retail ISV architecture; POS rollout and payment/localization reference. Confirm recent comparable delivery and the proposed team.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Category-specific service offeringFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
HSO
Shopify connector targets Dynamics FO/Commerce architecture.
HQAmsterdam, Netherlands (most listings); one directory lists Veenendaal
Founded1987 (its own description); 1989 per a 2021 acquisition report
TeamAbout 2,500 to 2,700 (job postings and profiles; older reports say 900+)
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft-focused integrator; 33+ offices across the Americas, Europe and Asia (its listing)
Services
What stands out
- mfg360 addresses production, warehousing and aftermarket service.
- wholesale360 supports connected distribution and order operations.
- Shopify connector targets Dynamics FO/Commerce architecture.
Research before choosing
- D365 Commerce versus BC/retail ISV architecture; POS rollout and payment/localization reference. Confirm recent comparable delivery and the proposed team.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Specific integration offeringFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
NaviPartner
Unified-commerce offering connects Business Central and retail.
HQCopenhagen, Denmark (one source)
Founded1999 (one source)
Team180+ (ERPResearch); other listings differ
Named clientsNot stated on the pages we checked
Partners & badgesBuilds NP Retail, a cloud POS on Business Central; partners include Storm Technology and Mercurius IT
Services
What stands out
- Unified-commerce offering connects Business Central and retail.
- Shopify offering synchronizes commerce data with Business Central.
- Business Central-connected unified commerce implementation.
Research before choosing
- D365 Commerce versus BC/retail ISV architecture; POS rollout and payment/localization reference. Confirm recent comparable delivery and the proposed team.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Category-specific service offeringFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
AlfaPeople
Dynamics ERP, CRM and industry delivery.
HQDenmark (partner directory)
Founded2009 (its About page); 2005 on another of its pages
Team650+ (its own pages)
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft Inner Circle member, 14 consecutive years (its announcement)
Services
What stands out
- Dynamics ERP, CRM and industry delivery.
- Food ERP offering covers traceability and quality workflows.
Research before choosing
- D365 Commerce versus BC/retail ISV architecture; POS rollout and payment/localization reference. Current source supports broader practice fit; obtain a category-specific client reference.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Avanade
Full-stack Dynamics implementation and support.
Before you choose: D365 Commerce versus BC/retail ISV architecture; POS rollout and payment/localization reference. Current source supports broader practice fit; obtain a category-specific client reference.
HQSeattle, Washington, USA
Founded2000 (formed as an Accenture and Microsoft joint venture; Accenture later took control)
Team50,000 to 80,000 depending on the source and year
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft-focused services firm, majority-owned by Accenture
Services
Best at
- Dynamics 365 Finance, Supply Chain, Project Operations, Sales and Service delivery (published coverage)
- Power Platform solutions
- Microsoft-only focus since its 2000 founding as an Accenture and Microsoft venture
Also offers
- Wider Microsoft cloud transformation work
- Large-scale programmes delivered across 26 countries (company-reported)
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Columbus
ERP and customer-engagement implementation practice.
HQCopenhagen, Denmark (Dynamics practice); group HQ listed in Ballerup
Founded1989 (Columbus A/S entity, company database)
Team500+ Dynamics consultants (its careers page); group 1,500 to 2,400
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft Inner Circle member (listing); clients mainly in manufacturing, distribution, food and beverage
Services
What stands out
- ERP and customer-engagement implementation practice.
- Amy’s Kitchen example addresses Dynamics supply-chain modernization.
- Orangebox case listing describes Field Service implementation.
Research before choosing
- D365 Commerce versus BC/retail ISV architecture; POS rollout and payment/localization reference. Current source supports broader practice fit; obtain a category-specific client reference.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
ArcherPoint by Cherry Bekaert
NAV and Business Central upgrade practice.
HQLawrenceville, Georgia, USA (most supported); Cherry Bekaert is headquartered in Richmond, Virginia
Founded2002
Team200+ (ERPResearch)
Named clientsNot stated on the pages we checked
Partners & badgesAcquired by Cherry Bekaert in October 2024; now its Dynamics 365 services team
Services
What stands out
- NAV and Business Central upgrade practice.
- OXCO case documents NAV-to-Business Central upgrade.
- Upgrade subscription addresses BC customization/app compatibility.
Research before choosing
- D365 Commerce versus BC/retail ISV architecture; POS rollout and payment/localization reference. Current source supports broader practice fit; obtain a category-specific client reference.
- Use the current ArcherPoint by Cherry Bekaert practice name; confirm the local contracting entity.
- Request a comparable client reference and confirm the delivery team
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
How this shortlist was made: partners were assessed on category-specific evidence, based on public sources, mainly provider sources. A service page establishes a capability claim, not independently verified delivery quality. Team quality and comparable client references still need checking before selection. Reviewed 23 October 2026. The order is not a ranking. See How We Choose.
How to choose
- Ask for a reference with the same scope, and the same platform version where it applies.
- Confirm who will deliver the work and where they are based.
- Agree what is in scope: setup, integration, training and ongoing support.
- Check the partner's current Microsoft partner profile and credentials, then read the evidence link on its card.
Run an agency in this category?
Listing is free and review is the same for everyone.