Managed Dynamics administration & support: 8 Dynamics 365 partners to consider
Eight Dynamics 365 partners for Managed Dynamics administration & support: sa.global, Hitachi Solutions, Columbus, Avanade, Encore Business Solutions…
Ongoing administration, incident resolution, enhancements and platform optimization.
| Agency | HQ | Evidence |
|---|---|---|
| sa.global | Brussels, Belgium (one profile); US base in Chicago per another | Managed service offering |
| Hitachi Solutions | Tokyo, Japan (most listings); US arm in Irvine, California | Managed service offering |
| Columbus | Copenhagen, Denmark (Dynamics practice); group HQ listed in Ballerup | Managed service offering |
| Avanade | Seattle, Washington, USA | Broader product / delivery practice |
| Encore Business Solutions | Winnipeg, Manitoba, Canada (home office); offices in Seattle and Calgary | Managed service offering |
| Velosio | Columbus, Ohio, USA (most sources); some list Atlanta | Broader product / delivery practice |
| RSM | US firm (Chicago listed on postings); part of the RSM International network | Broader product / delivery practice |
| Western Computer | Oxnard, California, USA (most often cited); other directories differ | Broader product / delivery practice |
Shortlisted
sa.global
Dedicated managed services cover proactive Dynamics operations.
HQBrussels, Belgium (one profile); US base in Chicago per another
Founded1990
TeamAbout 900 to 1,000 (its description)
Named clientsNot stated on the pages we checked
Partners & badgesDynamics 365 specialist for service-centric and project-based organisations; merged with 360 Vertical Solutions in 2023
Services
What stands out
- evergreen targets project-driven and professional services firms.
- HomebuilderONE is positioned for residential construction.
- Dynamics implementation for project-driven organizations.
Research before choosing
- Product-specific support team, service hours, SLAs, release responsibilities and service transition. Confirm recent comparable delivery and the proposed team.
- Confirm the country entity and product team; historical acquisitions do not imply all current sa.global operations are HSO.
- Request a comparable client reference and confirm the delivery team
Source: Managed service offeringFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Hitachi Solutions
Managed-services practice explicitly spans Dynamics and Microsoft cloud.
HQTokyo, Japan (most listings); US arm in Irvine, California
Founded1971 (Built In; entity not specified)
Team768 (Built In) to 3,500+ (company description); scope differs
Named clientsNot stated on the pages we checked
Partners & badges100% Microsoft-platform focus (its description); 2021 Dynamics 365 Field Service Partner of the Year (reported)
Services
What stands out
- Provider documents Dynamics ERP manufacturing rollouts.
- Dynamics ERP and CRM implementation practice.
- Dedicated financial-services Dynamics capabilities.
Research before choosing
- Product-specific support team, service hours, SLAs, release responsibilities and service transition. Confirm recent comparable delivery and the proposed team.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Managed service offeringFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Columbus
Managed-services practice supports ongoing Dynamics operations.
HQCopenhagen, Denmark (Dynamics practice); group HQ listed in Ballerup
Founded1989 (Columbus A/S entity, company database)
Team500+ Dynamics consultants (its careers page); group 1,500 to 2,400
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft Inner Circle member (listing); clients mainly in manufacturing, distribution, food and beverage
Services
What stands out
- ERP and customer-engagement implementation practice.
- Amy’s Kitchen example addresses Dynamics supply-chain modernization.
- Orangebox case listing describes Field Service implementation.
Research before choosing
- Product-specific support team, service hours, SLAs, release responsibilities and service transition. Confirm recent comparable delivery and the proposed team.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Managed service offeringFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Avanade
Full-stack Dynamics implementation and support.
Before you choose: Product-specific support team, service hours, SLAs, release responsibilities and service transition. Current source supports broader practice fit; obtain a category-specific client reference.
HQSeattle, Washington, USA
Founded2000 (formed as an Accenture and Microsoft joint venture; Accenture later took control)
Team50,000 to 80,000 depending on the source and year
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft-focused services firm, majority-owned by Accenture
Services
Best at
- Dynamics 365 Finance, Supply Chain, Project Operations, Sales and Service delivery (published coverage)
- Power Platform solutions
- Microsoft-only focus since its 2000 founding as an Accenture and Microsoft venture
Also offers
- Wider Microsoft cloud transformation work
- Large-scale programmes delivered across 26 countries (company-reported)
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Encore Business Solutions
Encore Care provides ongoing Dynamics support.
HQWinnipeg, Manitoba, Canada (home office); offices in Seattle and Calgary
Founded1990
Team150+ (ERPResearch)
Named clients800+ clients across North America (company-reported)
Partners & badges2,300+ Dynamics implementations (company-reported); acquired Fine Solutions
Services
What stands out
- Dynamics implementation, integration and support practice.
- Technical guide documents Business Central–Shopify setup.
- Dedicated Dynamics systems-integration practice.
Research before choosing
- Product-specific support team, service hours, SLAs, release responsibilities and service transition. Confirm recent comparable delivery and the proposed team.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Managed service offeringFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Velosio
ERP, CRM and project-services practice.
HQColumbus, Ohio, USA (most sources); some list Atlanta
Founded1984 (most common listing); formed as Velosio in 2017 by a merger
TeamAbout 400 (several sources)
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft Inner Circle member (directory); 40+ offices in the US and Canada
Services
What stands out
- Distribution is an explicitly named delivery specialization.
- Project capabilities include Progressus, Project Operations and Finance.
- Domain 6 acquisition adds construction/real-estate specialization.
Research before choosing
- Product-specific support team, service hours, SLAs, release responsibilities and service transition. Current source supports broader practice fit; obtain a category-specific client reference.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
RSM
Dynamics business-application consulting and implementation.
HQUS firm (Chicago listed on postings); part of the RSM International network
FoundedNot stated for the practice
TeamNot stated for the practice
Named clientsNot stated on the pages we checked
Partners & badgesDynamics 365 Finance and Supply Chain, Business Central, Customer Engagement, Commerce and Power Platform (its description)
Services
What stands out
- Dynamics business-application consulting and implementation.
- Dedicated Dynamics food and beverage implementation offering.
- Nonprofit content includes Microsoft Alumni Network Dynamics case.
Research before choosing
- Product-specific support team, service hours, SLAs, release responsibilities and service transition. Current source supports broader practice fit; obtain a category-specific client reference.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Western Computer
ERP, supply-chain and manufacturing implementation.
HQOxnard, California, USA (most often cited); other directories differ
Founded1987
Team180 to 200+ (company factsheet and directories)
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft Gold partner and Cloud Solution Provider (its description); owned by a private-equity-backed group since 2023
Services
What stands out
- Dedicated manufacturing-ready ERP implementation offering.
- Supply-chain offering spans purchasing through fulfillment.
- ERP, supply-chain and manufacturing implementation.
Research before choosing
- Product-specific support team, service hours, SLAs, release responsibilities and service transition. Current source supports broader practice fit; obtain a category-specific client reference.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
How this shortlist was made: partners were assessed on category-specific evidence, based on public sources, mainly provider sources. A service page establishes a capability claim, not independently verified delivery quality. Team quality and comparable client references still need checking before selection. Reviewed 23 October 2026. The order is not a ranking. See How We Choose.
How to choose
- Ask for a reference with the same scope, and the same platform version where it applies.
- Confirm who will deliver the work and where they are based.
- Agree what is in scope: setup, integration, training and ongoing support.
- Check the partner's current Microsoft partner profile and credentials, then read the evidence link on its card.
Related categories
Business Central implementation & NAV/GP modernizationFinance/SCM implementation & AX modernizationSales/Service implementation & CRM migrationCustom extensions, apps & solution architectureData migration, master data & governanceALM, release testing & test automationCopilot, AI agents & intelligent automationAll Dynamics 365 services
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