Copilot, AI agents & intelligent automation: 8 Dynamics 365 partners to consider
Eight Dynamics 365 partners for Copilot, AI agents & intelligent automation: HSO, Hitachi Solutions, HCLTech, Avanade, Velosio, MCA Connect, Encore…
Native AI activation and custom agent/automation delivery connected to Dynamics context.
| Agency | HQ | Evidence |
|---|---|---|
| HSO | Amsterdam, Netherlands (most listings); one directory lists Veenendaal | Category-specific service offering |
| Hitachi Solutions | Tokyo, Japan (most listings); US arm in Irvine, California | Named proof of concept |
| HCLTech | Not stated for the practice | Category-specific service offering |
| Avanade | Seattle, Washington, USA | Broader product / delivery practice |
| Velosio | Columbus, Ohio, USA (most sources); some list Atlanta | Broader product / delivery practice |
| MCA Connect | Denver, Colorado, USA; office in Houston | Broader product / delivery practice |
| Encore Business Solutions | Winnipeg, Manitoba, Canada (home office); offices in Seattle and Calgary | Broader product / delivery practice |
| KPMG | Global network of member firms | Broader AI/platform capability |
Shortlisted
HSO
AI architecture connects agents to Dynamics and enterprise data.
HQAmsterdam, Netherlands (most listings); one directory lists Veenendaal
Founded1987 (its own description); 1989 per a 2021 acquisition report
TeamAbout 2,500 to 2,700 (job postings and profiles; older reports say 900+)
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft-focused integrator; 33+ offices across the Americas, Europe and Asia (its listing)
Services
What stands out
- mfg360 addresses production, warehousing and aftermarket service.
- wholesale360 supports connected distribution and order operations.
- Shopify connector targets Dynamics FO/Commerce architecture.
Research before choosing
- Native feature enablement versus custom agent build; production evidence, evaluation and governance. Confirm recent comparable delivery and the proposed team.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Category-specific service offeringFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Hitachi Solutions
Government POC connects Dynamics/Power Platform with AWS data.
HQTokyo, Japan (most listings); US arm in Irvine, California
Founded1971 (Built In; entity not specified)
Team768 (Built In) to 3,500+ (company description); scope differs
Named clientsNot stated on the pages we checked
Partners & badges100% Microsoft-platform focus (its description); 2021 Dynamics 365 Field Service Partner of the Year (reported)
Services
What stands out
- Provider documents Dynamics ERP manufacturing rollouts.
- Dynamics ERP and CRM implementation practice.
- Dedicated financial-services Dynamics capabilities.
Research before choosing
- Native feature enablement versus custom agent build; production evidence, evaluation and governance. POC evidence; request a production AI-agent reference and operating model.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Named proof of conceptFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
HCLTech
Dynamics Contact Center offering includes AI-driven workflows.
Before you choose: Native feature enablement versus custom agent build; production evidence, evaluation and governance. Confirm recent comparable delivery and the proposed team.
HQNot stated for the practice
FoundedNot stated for the practice
Team899 Microsoft Business Applications certified professionals (company-reported)
Named clientsNot stated on the pages we checked
Partners & badgesLeader in Everest Group's 2023 Dynamics 365 Services PEAK Matrix (company-reported)
Services
Best at
- Dynamics 365 Finance and Supply Chain, Sales, Customer Service, Field Service and Commerce delivery
- Industry accelerators such as Dynamics 365 for Capital Markets and Insurance
- 899 Microsoft Business Applications certified professionals (company-reported)
Also offers
- Power Platform solutions
- Broader Microsoft cloud and technology services
Source: Category-specific service offeringFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Avanade
Full-stack Dynamics implementation and support.
Before you choose: Native feature enablement versus custom agent build; production evidence, evaluation and governance. Current source supports broader practice fit; obtain a category-specific client reference.
HQSeattle, Washington, USA
Founded2000 (formed as an Accenture and Microsoft joint venture; Accenture later took control)
Team50,000 to 80,000 depending on the source and year
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft-focused services firm, majority-owned by Accenture
Services
Best at
- Dynamics 365 Finance, Supply Chain, Project Operations, Sales and Service delivery (published coverage)
- Power Platform solutions
- Microsoft-only focus since its 2000 founding as an Accenture and Microsoft venture
Also offers
- Wider Microsoft cloud transformation work
- Large-scale programmes delivered across 26 countries (company-reported)
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Velosio
ERP, CRM and project-services practice.
HQColumbus, Ohio, USA (most sources); some list Atlanta
Founded1984 (most common listing); formed as Velosio in 2017 by a merger
TeamAbout 400 (several sources)
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft Inner Circle member (directory); 40+ offices in the US and Canada
Services
What stands out
- Distribution is an explicitly named delivery specialization.
- Project capabilities include Progressus, Project Operations and Finance.
- Domain 6 acquisition adds construction/real-estate specialization.
Research before choosing
- Native feature enablement versus custom agent build; production evidence, evaluation and governance. Current source supports broader practice fit; obtain a category-specific client reference.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
MCA Connect
Manufacturing and distribution-focused Dynamics delivery.
HQDenver, Colorado, USA; office in Houston
Founded2002 (one report)
TeamAbout 350 (deal coverage)
Named clientsNot stated on the pages we checked
Partners & badgesMicrosoft Dynamics 365 partner; Grant Thornton Advisors agreed to acquire it in May 2026 (closing not confirmed)
Services
What stands out
- ManufacturingCONNECT packages Dynamics implementation for manufacturers.
- Microsoft practice explicitly targets manufacturers and distributors.
- Microsoft case connects Dynamics ERP with a manufacturing data platform.
Research before choosing
- Native feature enablement versus custom agent build; production evidence, evaluation and governance. Current source supports broader practice fit; obtain a category-specific client reference.
- Microsoft partner success collateral associates MCA Connect with Grant Thornton; confirm the contracting practice.
- Request a comparable client reference and confirm the delivery team
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
Encore Business Solutions
Dynamics implementation, integration and support practice.
HQWinnipeg, Manitoba, Canada (home office); offices in Seattle and Calgary
Founded1990
Team150+ (ERPResearch)
Named clients800+ clients across North America (company-reported)
Partners & badges2,300+ Dynamics implementations (company-reported); acquired Fine Solutions
Services
What stands out
- Dynamics implementation, integration and support practice.
- Technical guide documents Business Central–Shopify setup.
- Dedicated Dynamics systems-integration practice.
Research before choosing
- Native feature enablement versus custom agent build; production evidence, evaluation and governance. Current source supports broader practice fit; obtain a category-specific client reference.
- Confirm the regional delivery entity, named consultants and current Microsoft credentials.
- Request a comparable client reference and confirm the delivery team
Source: Broader product / delivery practiceFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
Shortlisted
KPMG
Microsoft alliance explicitly includes Copilot, Dynamics and Fabric.
Before you choose: Native feature enablement versus custom agent build; production evidence, evaluation and governance. Alliance scope supports relevance; confirm a production Dynamics-specific agent deployment.
HQGlobal network of member firms
FoundedNot stated for the practice
TeamNot stated for the practice
Named clientsNot stated on the pages we checked
Partners & badgesMember firms run Dynamics practices, for example in Australia and India; KPMG Canada agreed to acquire Adoxio
Services
Best at
- Dynamics ERP and CRM advisory and implementation through member firms
- Microsoft cloud transformation programmes
- Regional Dynamics practices, for example in Australia and India
Also offers
- Audit and assurance
- Tax
- Advisory and consulting
Source: Broader AI/platform capabilityFacts from the company’s own website and public sources, checked 23 October 2026. Not a ranking.
How this shortlist was made: partners were assessed on category-specific evidence, based on public sources, mainly provider sources. A service page establishes a capability claim, not independently verified delivery quality. Team quality and comparable client references still need checking before selection. Reviewed 23 October 2026. The order is not a ranking. See How We Choose.
How to choose
- Ask for a reference with the same scope, and the same platform version where it applies.
- Confirm who will deliver the work and where they are based.
- Agree what is in scope: setup, integration, training and ongoing support.
- Check the partner's current Microsoft partner profile and credentials, then read the evidence link on its card.
- Ask who evaluates and operates the system after launch.
Related categories
Business Central implementation & NAV/GP modernizationFinance/SCM implementation & AX modernizationSales/Service implementation & CRM migrationCustom extensions, apps & solution architectureData migration, master data & governanceALM, release testing & test automationManaged Dynamics administration & supportAll Dynamics 365 services
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